Q: What time do I need to arrive for my party?
A: We advise you arrive 30 minutes before your party begins for parking and to be checked in. Any additional items you would like in the room i.e. balloons, cake, party bags, can be left at reception and the party host will take them up to your exclusive party room.
Q: How do I make the final payment for my party?
A: 7 days prior to your booking date you will receive a call to discuss all final details and confirm your total amount of guests to ensure we have all the info we need for your party. We will then send you a payment link via email or this can be done on site.
Q: Do all my guests need to sign a waiver?
A: We do ask all guests to sign an online waiver although we do have a backup paper waiver on site than will cover all your guests.
Q: What happens when I arrive?
A: You will be greeted by your party host at reception. They will ask you to sign a paper waiver that covers all children in the party, once this is signed your host will begin to sign in the children. The host will ask for their name, date of birth and which food option they would like (Cheese pizza or Hot dog both served with fries) we also double check if any children in the party have allergies to ensure each child is selecting the correct food option. They will receive a wristband and put their shoes in a colour coded bucket for your party and sent through to watch the safety video.
Q: How long do the children have to play?
A: The children have 1 hour to play, you can spend this time in the café which overlooks the inflatable. Once the hour is up your party host will meet the guests at the inflatable and bring them up to your designated party room.
Q: How long do we get in the party room?
A: You have 30 minutes in your exclusive party room. We will sing Happy Birthday with the cake if you have one. The hot food is then served and near the end you will receive a visit from Thiago the tiger. ( Thiago is not available for the Under 5 and bear parties)
Q: Do you need my food order in advance?
A: The host will ask for their name, date of birth and which food option they would like (Cheese pizza or Hot dog both served with fries) we also double check if any children in the party have allergies to ensure each child is selecting the correct food option. Although if this is something you would prefer to do beforehand you are welcome to send your food order to Info@inflatacity.co.uk and we will add this onto your party sheet
Q: Do you provide invitations?
A: We do provide physical invitations on site which you can collect at any time or we have a digital option that can be emailed upon request
Q: Do I need to pay for adults?
A: If you have booked an under 5s party each child ticket includes one adult ticket to join the fun on the inflatable (All adults going on the inflatable are required to have a waiver and this will need to be checked by reception to receive a wristband) If you have booked a InflataCity or Make a bear party will need to purchase a ticket for any adults wanting to go on the inlatble.
Q: Can I bring a cake?
A: Yes you are allowed to bring a cake in, we do require allergen information for the cake (if you have purchased your cake from a shop or a baker this information will already be on there)
Q: Do we sing happy birthday?
A: No birthday party is complete without singing happy birthday! Once all children are seated in the party room the host will light the candles on the cake ready to sing happy birthday (if you have a cake and wish to sing). We sing happy birthday before the food comes out to ensure a smoother running during your time in the party room and to allow time to cut the cake which your party host is happy to do for you!
Q: Can I bring decorations for the party room and when can I set it up?
A: Decorations are welcome although we do not allow any decorations to be stuck onto the walls/doors. If you would like to bring balloons, tablecloths etc you are welcome to do so. As our parties do run back to back throughout the day, the time your party begins there is a possibility of the party prior to your booking will still be occupying the space. We allow you to set up during the time the children are playing, your host is also happy to help with anything you need during this time.
Q: What do I do if a child in the party has an allergy?
A: We have all allergen info on site and options available for those with specific dietary requirements. Please note all allergies you are aware of at the time on your booking so we have this info prior. When you receive your final payment call the reception team will double check details such as allergies then to ensure we have the correct food in stock for your party.
Q: Do the children have something to drink during their play time?
A: You will receive a complimentary hot drink token (this is valid for the parent/guardian of the birthday child only) and party juice token, please hand this token in to the café to receive your drinks. This is unlimited juice throughout the party, your party host will have fresh juice in the room so you will not need to bring any from your table in the café
Q: Do parents have to be in the room while they eat?
A: If the children are at an independent age, parents are welcome to wait in the café area while the children eat
Q: What do I do if guests siblings would like to join?
A: If we have availability during the time of your party siblings are welcome to book on, although they are not able to join in the party room as this space is needed for the guests in your party. If parents would like to order food from the menu for these children they are welcome to order it for a specific time and this can be eaten in the café (please note party food is not on the menu)
Q: Where do I park?
A: We have limited on site parking and various spaces on the road
Park in the Horizon car park at the top of the road
Pay for the parking
Show your parking app to us
Recieve token for a free milkshake/hot drink/slush worth £4.50 from the Café, and enjoy!
Please note the car park is run by Horizon not the hotel on site, do not approach the hotel or their staff regarding parking.
Q: Do the children need to wear grip socks?
A: No, we do not require anyone to wear grip socks to go on the inflatable
